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Feedback can be painful and thoroughly unproductive for those on the receiving end, even when given with the best intentions.
In fact, people only apply the feedback they receive about 30% of the time, according to Columbia University neuroscientist Kevin Ochsner, citing that research at the NeuroLeadership Summit in Boston.
Productive feedback seeks to value and make the recipient comfortable so he doesn’t go on fight-or-flight mode, shifting his focus to his wounded ego and shutting you off.
A piece in Entrepreneur magazine lays out five tips for giving productive feedback:
After giving feedback that’s objective and specific, ask if the person understands everything you expect, and reinforce that you’re on their side and invested in helping them succeed.
“As the saying goes,” the article concludes: “People have a habit of becoming what you encourage them to be, not what you nag them to be.”
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